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            <h1>Terms &amp; Conditions</h1>
            <p class="last-updated"><strong>Last Updated:</strong> Novermber 5, 2025</p>

            <p>
                Welcome to Sadhan Softech. These Terms &amp; Conditions govern your access to and use
                of our website, software development services, IT support services, software products,
                integrations, and related services. By accessing our website or engaging our services,
                you agree to these Terms &amp; Conditions.
            </p>

            <h2>1. About Our Services</h2>
            <p>
                Sadhan Softech provides software development, software customization, database-related
                services, IT support, system maintenance, technical consulting, integrations, and other
                technology-related services.
            </p>
            <p>
                The exact scope of services, deliverables, timelines, pricing, support arrangements,
                and other commercial terms may be agreed separately with each customer through quotations,
                proposals, invoices, work orders, service agreements, or other written communications.
            </p>

            <h2>2. Website Use</h2>
            <p>
                You may use this website only for lawful purposes and in a manner that does not infringe
                the rights of Sadhan Softech or any third party.
            </p>
            <p>You must not:</p>
            <ul>
                <li>Use the website for unlawful, fraudulent, or unauthorized activities.</li>
                <li>Attempt to gain unauthorized access to our website, servers, systems, or networks.</li>
                <li>Introduce malicious software, viruses, scripts, or other harmful code.</li>
                <li>Interfere with the normal operation, security, or availability of the website.</li>
                <li>Copy, reproduce, modify, or distribute website content without appropriate permission.</li>
            </ul>

            <h2>3. Software Development and Customization</h2>
            <p>
                Software development and customization services are performed according to the
                requirements agreed with the customer. Requirements may be documented through discussions,
                specifications, quotations, demonstrations, emails, or other written communications.
            </p>
            <p>
                Changes to requirements after development has started may affect the project scope,
                delivery schedule, and charges. Additional work may be treated as a separate chargeable
                service where applicable.
            </p>

            <h2>4. Customer Data, Software and Databases</h2>
            <p>
                Customers may provide access to software applications, databases, files, documents,
                computers, servers, or other systems for development, maintenance, troubleshooting,
                migration, backup, configuration, or support purposes.
            </p>
            <p>
                Sadhan Softech will use such access only as reasonably required to provide the agreed
                services and will take reasonable steps to protect customer information.
            </p>
            <p>
                The customer remains responsible for ensuring that it has the necessary rights,
                permissions, licenses, and lawful authority to provide data or system access to
                Sadhan Softech.
            </p>

            <h2>5. IT Support and Remote Access</h2>
            <p>
                Where IT support requires access to a customer's computer, server, application,
                database, network, or other system, the customer authorizes Sadhan Softech to access
                the relevant system for the agreed support purpose.
            </p>
            <p>
                Remote access may be used for troubleshooting, maintenance, configuration, installation,
                updates, monitoring, or other technical support activities. Sadhan Softech will make
                reasonable efforts to limit access to information that is relevant to the support task.
            </p>
            <p>
                Customers are responsible for maintaining appropriate backups, user permissions,
                passwords, access controls, and security measures for their own systems unless such
                responsibilities are specifically included in a separate service agreement.
            </p>

            <h2>6. WhatsApp, Messaging and API Integrations</h2>
            <p>
                Sadhan Softech may develop or configure integrations with third-party platforms and
                services such as WhatsApp Business, messaging platforms, email services, SMS services,
                payment gateways, cloud services, and other APIs.
            </p>
            <p>
                The customer is responsible for complying with the terms, policies, consent requirements,
                messaging rules, data protection requirements, and applicable laws of the relevant
                third-party platform.
            </p>
            <p>
                Sadhan Softech does not guarantee uninterrupted availability of third-party APIs or
                services. Changes, restrictions, outages, pricing changes, account suspensions, or
                policy changes by third-party providers may affect an integration.
            </p>

            <h2>7. Third-Party Services</h2>
            <p>
                Our services may depend on third-party software, hosting providers, cloud platforms,
                databases, communication services, payment gateways, APIs, licensing systems,
                authentication services, or other infrastructure.
            </p>
            <p>
                Third-party services are subject to their own terms, policies, availability, pricing,
                and security practices. Sadhan Softech is not responsible for failures or changes
                originating from a third-party service provider, except to the extent required by
                applicable law or expressly agreed in writing.
            </p>

            <h2>8. Customer Responsibilities</h2>
            <p>Customers are responsible for:</p>
            <ul>
                <li>Providing accurate and complete requirements and information.</li>
                <li>Providing timely access, approvals, credentials, files, and other resources required for the service.</li>
                <li>Maintaining lawful ownership or authorization for data and software supplied to us.</li>
                <li>Maintaining appropriate backups unless backup services are expressly included in the agreed scope.</li>
                <li>Ensuring that their use of our software and services complies with applicable laws and regulations.</li>
                <li>Using supplied credentials and access mechanisms responsibly and securely.</li>
            </ul>

            <h2>9. Intellectual Property</h2>
            <p>
                Unless otherwise agreed in writing, Sadhan Softech retains ownership of its pre-existing
                software, source code, libraries, frameworks, reusable components, tools, methodologies,
                templates, know-how, and other intellectual property used to provide services.
            </p>
            <p>
                Customer-specific deliverables and ownership or licensing rights will be governed by
                the applicable quotation, agreement, invoice, or other written arrangement between
                Sadhan Softech and the customer.
            </p>
            <p>
                Customers must not reproduce, resell, distribute, reverse engineer, or commercially
                exploit Sadhan Softech's proprietary materials except where expressly permitted.
            </p>

            <h2>10. Confidentiality</h2>
            <p>
                Both parties should take reasonable steps to protect confidential business, technical,
                financial, customer, and system information received in connection with the services.
            </p>
            <p>
                Confidential information does not include information that is publicly available,
                independently developed, lawfully obtained from another source, or required to be
                disclosed by law or a competent authority.
            </p>

            <h2>11. Fees and Payment</h2>
            <p>
                Service fees, project charges, subscription fees, support charges, maintenance charges,
                taxes, payment schedules, and other commercial terms will be communicated separately
                where applicable.
            </p>
            <p>
                Unless otherwise agreed in writing, invoices are payable according to the payment terms
                specified in the relevant quotation, invoice, or service agreement.
            </p>

            <h2>12. Project Timelines and Delays</h2>
            <p>
                Estimated delivery dates are based on the information, approvals, access, dependencies,
                and resources available at the time of planning.
            </p>
            <p>
                Delays caused by changes in requirements, delayed customer approvals, unavailable
                third-party services, hardware or network problems, force majeure events, or other
                circumstances outside our reasonable control may affect delivery schedules.
            </p>

            <h2>13. Support and Maintenance</h2>
            <p>
                Support and maintenance services are provided according to the applicable service
                arrangement. The scope of support may include troubleshooting, bug fixing, configuration,
                updates, database assistance, installation, or other agreed technical activities.
            </p>
            <p>
                Support does not automatically include new features, major modifications, third-party
                system changes, hardware replacement, data recovery, or other work outside the agreed
                scope unless separately agreed.
            </p>

            <h2>14. Data Backup and Data Loss</h2>
            <p>
                Customers should maintain reliable and current backups of important data. Unless backup
                and recovery services are specifically included in a written agreement, Sadhan Softech
                does not assume responsibility for maintaining customer backups.
            </p>
            <p>
                Where technically possible, we may recommend or assist with backup and recovery
                procedures, but customers remain responsible for verifying that their backups are
                complete and usable.
            </p>

            <h2>15. Service Availability</h2>
            <p>
                We aim to provide reliable services, but we do not guarantee that the website, software,
                integrations, hosting environments, or support services will always be available,
                uninterrupted, or error-free.
            </p>
            <p>
                Temporary interruptions may occur because of maintenance, technical problems, network
                failures, third-party services, security incidents, or circumstances beyond our
                reasonable control.
            </p>

            <h2>16. Limitation of Liability</h2>
            <p>
                To the maximum extent permitted by applicable law, Sadhan Softech will not be liable
                for indirect, incidental, special, consequential, or loss-of-profit damages arising
                from the use of our website, software, services, or third-party integrations.
            </p>
            <p>
                Nothing in these Terms &amp; Conditions is intended to exclude or limit liability where
                such exclusion or limitation is not permitted under applicable law.
            </p>

            <h2>17. Indemnification</h2>
            <p>
                To the extent permitted by law, customers agree to indemnify and hold Sadhan Softech
                harmless from claims, losses, liabilities, or expenses arising from the customer's
                unlawful use of our services, violation of third-party rights, unauthorized data,
                or breach of these Terms &amp; Conditions.
            </p>

            <h2>18. Suspension or Termination</h2>
            <p>
                Sadhan Softech may suspend or terminate access to a service where there is a material
                breach of these Terms &amp; Conditions, non-payment, misuse of services, security risk,
                unlawful activity, or other reasonable grounds.
            </p>
            <p>
                Upon termination, applicable obligations concerning payment, confidentiality,
                intellectual property, customer data, and other provisions intended to survive
                termination will continue as appropriate.
            </p>

            <h2>19. Changes to These Terms</h2>
            <p>
                Sadhan Softech may update these Terms &amp; Conditions from time to time to reflect
                changes in our services, business practices, technology, or legal requirements.
                Updated terms will be posted on this page with a revised "Last Updated" date.
            </p>

            <h2>20. Governing Law</h2>
            <p>
                These Terms &amp; Conditions shall be governed by and interpreted in accordance with
                the applicable laws of India. Any disputes will be subject to the jurisdiction of
                the appropriate courts, subject to any separate written agreement between the parties.
            </p>

            <h2>21. Contact Us</h2>
            <p>
                If you have questions regarding these Terms &amp; Conditions or our services, please
                contact Sadhan Softech through the contact details published on our website.
            </p>
            <p>
                <strong>Email:</strong> belangovan@gmail.com<br>
                <strong>Phone:</strong> +91-9842693089, +91-6381077310<br>
                <strong>Business Address:</strong> Plot No : 7, Ganesh Illam, Ganapathy Nagar, Balakrishnapuram PO, Dindigul - 624 005.
            </p>

            <hr>
            <p>
                &copy; 2025 Sadhan Softech. All rights reserved.
            </p>
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