Privacy Policy

Last Updated: Novermber 5, 2025

Sadhan Softech ("we", "us", "our", or "Company") respects your privacy and is committed to protecting personal and business information entrusted to us through our website, software applications, development projects, and IT support services.

This Privacy Policy explains how we collect, use, access, store, protect, and disclose information in connection with our services.

1. Information We Collect

Depending on your interaction with Sadhan Softech, we may collect:

• Name and contact details
• Company or organization details
• Email address and telephone/mobile number
• Billing and transaction information
• Software and technical information
• Support requests and communications
• Information voluntarily provided through our website
• Technical information such as IP address, browser type, operating system, and website usage information

We collect only information reasonably necessary for providing our services, maintaining our business relationship, improving our services, or complying with applicable law.

2. Customer Software and Database Data

Sadhan Softech develops, maintains, and supports software applications for customers. During software development, maintenance, troubleshooting, upgrades, backups, or technical support, our authorized personnel may have access to customer systems, application data, databases, files, or other business information.

Where such access is necessary:

• We will use the information only for providing the agreed software development, maintenance, or support services.
• We will not intentionally use customer data for purposes unrelated to the services.
• Access will be limited, where reasonably practicable, to authorized personnel who require access to perform their duties.
• We will take reasonable measures to protect customer information against unauthorized access, disclosure, alteration, loss, or misuse.
• We will not intentionally sell, rent, or commercially exploit customer database information.
• Customer data will not be used for marketing purposes unless authorized by the customer or otherwise permitted by applicable law.

Customer Responsibility

Customers remain responsible for ensuring that the data entered into or processed through their software applications is collected and used lawfully.

Customers should also maintain appropriate user permissions, passwords, backups, and security controls for their own systems.

Where Sadhan Softech hosts or manages an application or database on behalf of a customer, the applicable service agreement may contain additional requirements relating to data security, access, backup, retention, and deletion.

3. IT Support and Remote Access

To provide technical support, Sadhan Softech may, with appropriate customer authorization, access customer computers, servers, applications, databases, networks, or other IT infrastructure.

Remote-access tools or other technical methods may be used when necessary to diagnose and resolve problems.

During support:

• Access will be used primarily for troubleshooting, maintenance, configuration, installation, updates, or other authorized technical activities.
• Our personnel will make reasonable efforts to avoid accessing information unrelated to the support requirement.
• Customers may terminate or restrict remote access when support is completed, where technically applicable.
• Customers should close or restrict access to confidential information that is not required for the support activity.
• We may maintain limited technical logs relating to support activities for security, troubleshooting, auditing, and service-management purposes.

Sadhan Softech will not intentionally access personal or confidential information unrelated to the support requirement.

4. WhatsApp, Messaging and API Integrations

Our software may integrate with third-party communication platforms, including WhatsApp Business services, messaging platforms, email services, SMS providers, payment services, or other APIs.

When such integrations are enabled:

• Information necessary to send or receive messages may be transmitted to the relevant third-party service provider.
• This may include telephone/mobile numbers, names, message content, documents, images, videos, or other information selected by the customer.
• The third-party provider may process such information according to its own privacy policy and terms.
• Sadhan Softech does not control the privacy practices, availability, or security policies of third-party platforms.
• Customers are responsible for obtaining any required consent or authorization before sending communications or personal information through such services.

For example, where a customer uses our software to send an invoice, report, PDF, image, video, or other document through WhatsApp or another messaging platform, the information required to deliver that communication may be processed by the relevant messaging provider.

Customers should review the privacy policies and terms of the third-party platforms they choose to integrate with our software.

5. Third-Party Services

Sadhan Softech may use third-party service providers to support our website, software, hosting, communications, payments, analytics, security, cloud storage, APIs, and other business operations.

Depending on the services used, these providers may include:

• Cloud and hosting providers
• Database and storage providers
• Email and communication providers
• WhatsApp or messaging API providers
• Payment gateway providers
• Analytics and website monitoring services
• Software licensing and authentication services
• Security and infrastructure providers

Third-party providers may process information on our behalf or independently according to their own terms and privacy policies.

We seek to use reputable service providers and take reasonable steps to ensure that information shared with them is handled appropriately.

However, Sadhan Softech is not responsible for the privacy practices, security incidents, availability, or content of third-party services that are outside our control.

6. How We Use Information

We may use information to:

• Provide software development services
• Provide software maintenance and technical support
• Diagnose and resolve technical problems
• Configure and maintain customer applications
• Manage customer accounts and relationships
• Respond to enquiries and support requests
• Process payments and invoices
• Communicate service-related information
• Improve our software and services
• Maintain security and prevent unauthorized activity
• Meet contractual, legal, tax, accounting, and regulatory requirements

7. Data Security

We use reasonable technical and organizational measures to protect information handled by us.

Depending on the nature of the service, these measures may include:

• User authentication
• Access controls
• Password protection
• Restricted administrative access
• Secure hosting
• Network and system security
• Software updates and security patches
• Backup and recovery procedures
• Monitoring and logging where appropriate

However, no internet transmission, computer system, database, or electronic storage system can be guaranteed to be completely secure.

Customers should also maintain appropriate security practices, including strong passwords, user permissions, antivirus protection, system updates, and regular backups.

8. Data Retention and Deletion

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, contractual obligations, technical support, business records, dispute resolution, security, or applicable legal requirements.

For customer systems hosted or managed by Sadhan Softech, data retention and deletion may also be governed by the applicable service agreement.

Upon termination of services, customers may request deletion or return of customer data where applicable, subject to contractual obligations, legal requirements, backup retention, and technical limitations.

9. Confidentiality

Sadhan Softech recognizes that customers may provide confidential business information during software development and technical support.

We will take reasonable measures to maintain the confidentiality of such information and will disclose it only:

• To authorized personnel who need it to perform the services;
• To service providers where reasonably necessary to provide the services;
• With the customer's authorization; or
• Where disclosure is required by applicable law or a lawful authority.

Where appropriate, separate confidentiality or non-disclosure agreements may provide additional protection.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to provide functionality, improve performance, analyze website usage, and maintain security.

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

11. Sharing of Information

Sadhan Softech does not sell or rent personal information.

Information may be shared when reasonably necessary with authorized employees, contractors, technology providers, professional advisers, or government authorities where required by law.

12. Your Privacy Rights

Subject to applicable law, you may have rights to request access to, correction of, deletion of, or other actions concerning your personal information.

Requests may be submitted using our contact details below. We may need to verify the identity of the requester before processing certain requests.

13. Children's Privacy

Our website and services are not intentionally directed toward children, and we do not knowingly collect children's personal information through our website without appropriate authorization.

14. Changes to This Privacy Policy

Sadhan Softech may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The updated version will be published on this website with a revised "Last Updated" date.

15. Contact Us

16. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, subject to applicable data-protection and privacy requirements.

---

© 2025 Sadhan Softech. All Rights Reserved.